Gool111 Terms & Conditions — Complete Platform Usage Policy

These Terms & Conditions gool111 This is a legally binding agreement between the operator of the platform and all registered and unregistered users. In this document, "we", "gool111", or "the platform" refers to the website, mobile app, and related services owned by gool111. "You" or "member" refers to any user.

These terms and conditions should be read alongside the Privacy Policy, Responsible Gaming Policy, and the specific terms of each individual promotion. In the event of any conflict, the specific terms will take precedence over the general terms.

Gool111 reserves the right to update these terms and conditions at any time. Any changes will be notified on the platform, and the "Last Updated" date at the top of the page will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the new terms.

To register on gool111, you must meet the following requirements:

1. You must be at least 18 years old. Registration by minors is strictly prohibited.
2. All information provided at registration — including your name, phone number, and email — must be accurate and belong to you personally.
3. Only one account is permitted per person. Multiple accounts cannot be created from the same device, phone number, payment method, or IP address.
4. Your account password must be kept strictly confidential. Sharing or selling your account to anyone else is strictly prohibited.
5. If you notice any unusual activity or unauthorized access on your account, contact gool111 Support immediately.

Gool111 reserves the right to decline any registration or request further verification at any time. Account activation does not guarantee that all conditions have been met — if any discrepancies are found during subsequent verification, the account may be suspended.

Gool111 complies with international anti-money laundering (AML) regulations. Accordingly, KYC verification is mandatory prior to withdrawals above a specified amount or in any case involving suspicious activity.

Documents typically required for KYC verification:

1. Identity Document: A clear photo of your National ID (NID), passport, or driving licence.
2. Proof of Address: Utility bill or bank statement (issued within the last 3 months).
3. Payment Verification: Proof of ownership of the mobile number or bank account used.

KYC document verification is typically completed within 24–48 hours of submission. Withdrawals may be on hold while verification is in progress. gool111 keeps all submitted documents strictly confidential.

The following payment rules apply at all times on gool111:

1. The minimum deposit is ৳500 and the minimum withdrawal is ৳500.
2. Withdrawals must be processed through the same payment method used for the deposit. Transfers to a different method are not permitted.
3. Gool111 does not charge any processing fees on withdrawals. However, the payment provider may apply their own charges in accordance with their own policies.
4. Mobile wallet withdrawals typically arrive within 5–15 minutes. Bank transfers may take 1–2 business days.
5. If there is an active bonus on your account, withdrawals may be restricted until the applicable wagering requirements have been met.
6. Gool111 may request additional verification or place a hold on payments for any suspicious transactions.
7. Making payments in a third party's name or accepting deposits from third-party accounts is strictly prohibited.

The following rules apply to placing bets and settling results on gool111:

1. Once a bet is confirmed, it cannot be cancelled or changed. Please double-check the amount and market before placing your bet.
2. Gool111 reserves the right to void bets placed at incorrect odds due to technical errors. In such cases, the original stake will be refunded.
3. If a match or event is not completed within the scheduled time or is abandoned, bets are generally voided and stakes are returned.
4. Gool111 is not liable for any bets missed during Live Betting due to internet connection issues.
5. For Sports Betting, the official results issued by the relevant sporting authority are considered final for the purpose of settling bets.
6. Gool111 reserves the right to set betting limits for any member — particularly if unusual betting patterns are detected.
7. Casino game outcomes are determined by an RNG (Random Number Generator) system, which is certified by an independent third party.

The following general terms apply when accepting any bonus or promotional offer from gool111:

1. Each bonus offer has its own specific terms. In the event of a conflict with the general terms, the terms of the specific offer will take precedence.
2. Bonuses are generally credited to your bonus wallet and cannot be withdrawn directly until the wagering requirements have been completed.
3. Only one bonus can be active at a time.
4. Bonuses have an expiration date. Once a bonus expires, both the bonus and any winnings earned from it will be forfeited.
5. Gool111 may modify, suspend, or cancel any bonus offer at any time without prior notice.
6. Bonus abuse — such as claiming the same bonus from multiple accounts or using fake referrals — will result in the bonus being cancelled and the account suspended upon detection.

The following activities are strictly prohibited on the gool111 platform:

• Operating multiple accounts or using another person's account.
• Using the platform for money laundering or any illegal financial transactions.
• Placing bets using software, bots, or automated systems.
• Attempting to exploit odds errors or technical vulnerabilities.
• Placing bets based on match-fixing or the use of insider information.
• Harassing, threatening, or disrupting other members on the platform.
• Collecting bonuses through fake referrals or fraudulent promotions.
• Making or receiving payments from third-party accounts.
• Using a VPN or proxy to access the platform from unauthorized regions.

If any prohibited activity is proven, gool111 reserves the right to suspend or permanently close the account and forfeit the entire balance without prior notice. Legal action may also be taken if necessary.

Gool111 believes gaming is entertainment — and it should stay that way. The following responsible gaming policies are always in effect on our platform:

1. Members can set their own daily, weekly, or monthly deposit limits at any time.
2. The Bet Limit feature allows you to set a maximum stake amount per bet.
3. The self-exclusion feature lets you deactivate your account for a set period of time.
4. If gool111 detects unusual gaming patterns, it may reach out to the relevant member directly.
5. If there is any suspicion that an account is being used by someone under 18, gool111 may request account verification at any time.

For more details, visit our Responsible Gaming page.

All content on the gool111 platform — including logos, designs, text, software, graphics, and databases — is protected under the intellectual property rights of gool111 or its respective licensors. Copying, distributing, or using any part of this content for commercial purposes without gool111's written permission is strictly prohibited. Game software providers retain their own intellectual property rights under their respective licenses.

Either party may close the account:

1. On the member's behalf: You can close your account at any time by contacting support via live chat or email. Any available balance must be withdrawn before the account is closed.
2. From gool111: gool111 reserves the right to suspend or close any account without prior notice in cases of terms violations, fraud, prohibited activities, or security risks.
3. Gool111 may apply an inactivity fee or archive accounts that have been dormant for 12 months or more.
4. Upon account closure, any bonus balance and points will be forfeited. Real money balances will be returned where applicable.

Gool111 reserves the right to amend, modify, or remove any part of these terms and conditions at any time. Changes will be notified on the platform and the "Last Updated" date at the top of the page will be revised. For significant changes, notification will also be sent via email or app notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or complaints, please contact the gool111 support team:

1. Live Chat: Available 24/7, with support provided in Bengali.
2. Email: support@gool111.best — typically responds within 2 hours.
3. After a complaint is submitted, a resolution is typically provided within 3–5 business days.
4. If you are not satisfied with the resolution provided, you have the right to appeal to the relevant licensing authority.