Question 1

If I run into a problem on gool111, where do I go for help and how do I reach support — where can I find all the channels?

Accepted Answer

There are three main ways to contact gool111 support, and all three are available in Bangla.

Live Chat: The fastest option. Hit the chat button in the bottom-right corner of any gool111 page to start talking to an agent right away. Support is available 24 hours a day, 7 days a week, with typical response times of 1–3 minutes.

Email: To send a detailed message, email support@gool111.best. Including a brief description of the issue in the subject line speeds up processing. Responses are usually sent within 2 hours, though during busy periods it may take 4–6 hours.

App Notifications & Help Center: If you're logged into the mobile app, you can reach support directly from within the app — just go to the "Help" option in the profile menu.

Whatever the situation — a payment issue or an account query — just tell support "I'd like to speak in Bangla" and a specially trained Bangla-speaking agent will assist you.

Question 2

How do I place bets on football or other sports besides cricket on gool111?

Accepted Answer

Beyond cricket, gool111 offers betting on football, tennis, basketball, volleyball, table tennis, e-sports, and 20+ other sports.

To bet on football, log in and go to the "Sports" section from the menu or homepage. Select "Football" from the sports list on the left. You'll find everything from European leagues like the Premier League, La Liga, and Bundesliga to major international tournaments.

How to place a bet: Click on the match you want, and you'll see all available markets — match winner, both teams to score, total goals, handicap, and more. Click on the odds you like and a bet slip will appear on the right or at the bottom. Enter your stake and hit "Confirm Bet."

Live betting is available even while a match is in progress — odds shift every moment and new markets open up continuously. You'll find set-by-set markets for tennis and quarter markets for basketball. Sports on the page to view all of today's matches.

Question 3

What happens to my bet if a match is abandoned or cancelled entirely?

Accepted Answer

If a match is cancelled or abandoned mid-way, gool111 settles bets according to specific rules.

If the entire match is cancelled: If a match is cancelled before it starts, all bets are fully refunded — the amount is usually returned to your account balance within 15–30 minutes.

If interrupted mid-match (cricket): If a cricket match is called off before the required number of overs are completed, settlement follows international rules. For example, a match is considered "valid" once 20 overs in an ODI or 5 overs in a T20 are completed, and bets are settled by the D/L method or the applicable result.

In football: If a match kicks off but is then abandoned, all bets are generally voided and refunded — unless an official result has already been declared.

For any disputed settlement, raise a complaint with support within 48 hours — including your bet ID will speed up the process. For detailed rules, Terms & Conditions on the page.

Question 4

How soon will I receive my winnings after a successful bet — is there any hassle sending to bKash?

Accepted Answer

Getting paid after a win at gool111 is straightforward and typically very fast.

As soon as a match ends, your winnings are credited to your gool111 wallet automatically. To withdraw, log in to your account, go to the "Cashier" or "Withdrawal" section, and choose your amount and payment method.

Time Limit:
bKash & Nagad: usually 5–15 minutes, up to 1 hour at most.
Rocket: 15–30 minutes.
Bank Transfer: 1–3 business days.

Minimum Withdrawal: ৳500. The maximum daily limit depends on your account verification level.

KYC (identity verification) must be completed before your first withdrawal. Simply upload a photo of your National ID or passport and verification is typically done within a few hours. Once verified, you won't need to do it again.

Once you've submitted a withdrawal request, you can track it under the "Transaction History" section. If any issues arise, contact support with your reference number.

Question 5

Do I get a bonus for referring a friend to gool111 — and where do I find my referral code?

Accepted Answer

Yes — through gool111's referral program, both you and the friend you refer will receive benefits.

Where to find your referral code: Log in to your account and go to the "Referral" or "Invite Friends" option in the profile menu. There you'll find your personal referral code and a shareable link.

How it works:
1. Your friend registers using your code Registration will.
2. Once your friend makes their first deposit, you'll receive a referral bonus — typically up to ৳500 or a set percentage of your friend's deposit amount.
3. Your friend will also receive a first deposit bonus — a win for both sides.
4. The more your friends play, the more you earn — some programs even offer long-term ongoing commissions.

Current referral bonus amount & terms Bonuses page Stay updated — referral bonuses are sometimes doubled during special promotions. Any attempt to create multiple accounts using the same person to claim bonuses will result in both accounts being suspended.

Question 6

If you're suddenly unable to log in and your account appears locked or suspended, here's what to do.

Accepted Answer

There are a few reasons an account may be locked or suspended, and each has a resolution.

Common reasons:
— Your account is automatically locked for security after five or more consecutive incorrect password attempts.
— If KYC verification is incomplete or there's an issue with your documents, your account may be restricted.
— Your account may be locked for security reasons if unusual login patterns or suspicious activity are detected.
— Access is restricted if you have set up self-exclusion or a cooling-off period on your account.

Solution:
1. Reach out via Live Chat right away — the chat widget works even without logging in.
2. Email support@gool111.best from your registered email address, with "Account Locked" as the subject line.
3. Have a photo of your National ID ready for identity verification.
4. Support will ask for the reason and resolve the issue accordingly — most cases are resolved within 30 minutes to 24 hours.

To keep your account secure, Responsible Gaming Read the security tips on the page.

Question 7

Where can I find the gool111 mobile app and how do I install it on my phone?

Accepted Answer

gool111 has its own mobile app, with separate versions available for both Android and iOS.

How to install on Android:
1. Open gool111.best in your mobile browser, or On the App page Go.
2. Tap the "Download Android APK" button.
3. The download will begin. Once it's done, open the APK file from your file manager.
4. If prompted to allow installation from unknown sources, tap "Allow".
5. Once installation is complete, you'll see the gool111 icon on your home screen.

On iOS (iPhone/iPad):
1. Search for gool111 on the App Store, or App page to go to the iOS link.
2. Tap "Get" or "Download" — confirm with your Apple ID.
3. Once installation is complete, open the app and log in.

Log in instantly using fingerprint or face unlock on the app. Keep push notifications on to get real-time alerts about new bonuses and upcoming matches. The app is only 20–30 MB in size and performs well even on a slow connection.

Gool111 FAQ — Answers to All Your Questions

Table of Contents

Why so many people trust gool111

24/7 Bangla Support

Fastest Payments

Safe & Licensed

Mobile-First Experience

1000+ Betting Markets

New Bonuses Every Week

Didn't find your answer? Ask us directly.

Live Chat

Email Support

App Support

A note about the gool111 FAQ

Useful Links

No more questions? Then get started